Terms & Conditions

Agreement between customer and ZUZU Hospitality

This Website (“Website”) is owned and operated by ZUZU Hospitality, a Singapore private company. This Website is provided solely to assist visitors (primarily hoteliers) in understanding the nature of our business, and in operating their hotel’s in a more efficienct manner, and for no other purposes. The terms “we”, “us”, “our”, “ZUZU Hospitality Solutions” and “ZUZU” refer to ZUZU Hospitality. (hereinafter “ZUZU”) and its subsidiary or affilited companies. The term “you” refers to the visitor to the Website and/or managing hotel operations through this Website, or through our team.

This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the “Terms of Use” or “Agreement”). Please read the Terms of Use carefully. By accessing or using this Website, or contacting our team, you agree that the Terms of Use then in force shall apply. If you do not agree to the Terms of Use, please do not use this Website or contact our team. ZUZU may at any time change these Terms of Use and your continued use of this Website is conditioned upon acceptance of the updated Terms of Use.

Use of the website

As a condition of your use of this Website, you warrant that:

1.you are at least 18 years of age and are of sound mind,
2.you possess the legal authority to create a binding legal obligation,
3.you will use this Website in accordance with the Terms of Use,
4.you will only use this Website to make legitimate decisions for which you are legally authorized to act,
5.all information supplied by you on this Website is true, accurate, current and complete, and
6.if you have an online account with this Website, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you.

We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time without notice and for any reason, including, but not limited to, for violation of these Terms of Use.

Prohibited activities

The content and information on this Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of reservations and financial information managed through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:

1.access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
2.violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
3.take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
4.deep-link to any portion of this Website for any purpose without our express written permission; or
5.“frame”, “mirror” or otherwise incorporate any part of this Website into any other website without our prior written authorization.

If your account shows signs of fraud, abuse, or suspicious activity, ZUZU may cancel any service associated with your name, email address, or account, and close any associated ZUZU accounts. If you have conducted any fraudulent activity, ZUZU reserves the right to take any necessary legal action and you may be liable for monetary losses to ZUZU, including litigation costs and damages. To contest the freezing or closure of an account, please contact your ZUZU Property Manager.

Distribution partner rules and restrictions

Additional terms and conditions of third party distribution partners will apply to reservations managed through this platform. Please read these additional terms and conditions carefully. You agree to abide by the terms and conditions of purchase imposed by any third party distribution partner with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the third party distribution partner’s rules and restrictions regarding products, or services. We reserve the right to cancel your account if full payment is not received in a timely fashion.

Privacy policy

ZUZU believes in protecting your privacy. Please view our separate Privacy Policy, which also governs your use of the Website, to understand our practices.

Data, comments, photos and other submissions

Please be aware that by submitting content to this Website by electronic mail, postings on this Website or otherwise, including any data, hotel reviews, photos, videos, questions, comments, suggestions, ideas or the like contained in any submissions (collectively, Submissions), you grant ZUZU a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sublicensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and (b) use the name that you submit in connection with such Submission. You agree and acknowledge that ZUZU may choose to provide attribution of your comments or reviews (for example, listing your name and hometown on a hotel review that you submit) at our discretion, and that such submissions may be shared with our supplier partners. You further grant ZUZU the right to pursue at law any person or entity that violates your or ZUZU’s rights in the Submissions by a breach of these Terms of Use. You acknowledge and agree that Submissions are non-confidential and nonproprietary. You expressly waive any and all “moral rights” (including rights of attribution or integrity) that may subsist in your Submissions and agree that you have no objection to the publication, use, modification, deletion or exploitation of your Submissions by us or any of our partners or licensees. We take no responsibility and assume no liability for any Submissions posted or submitted by you. We have no obligation to post your comments; we reserve the right in our absolute discretion to determine which comments are published on the Website. If you do not agree to these Terms of Use, please do not provide us with any Submissions.

You are fully responsible for the content of your Submissions. You will not post or transmit to or from this Website: (i) any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law; (ii) any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services); (iii) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party; and (iv) any materials that are objectionable on the grounds of public interest, public morality, public order, public security, national harmony, or otherwise prohibited by applicable laws. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Website. You acknowledge that ZUZU may exercise its rights (e.g. use, publish, delete) to any content you submit without notice to you.

ZUZU’s policies with respect to claims by third parties that the content of the Website, including the content of any Submissions, infringes the copyrights owned by said third party can be found in the sections titled “Account Termination”, “Notice of Infringing Material”, and “Counter Notices” below.

Liability disclamier

The Information, Software, Products and Services published on this Website may include inaccuracies or errors. In particular, ZUZU does not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information relating to availability and prices, and description of the hotel and services displayed on this Website (including, without limitation, the availability, the pricing, photographs, list of hotel amenities, general product descriptions, etc.). In addition, ZUZU expressly reserves the right to correct any pricing errors on our Website and/or pending reservations made under an incorrect price.

The inclusion of any products or services on this Website does not constitute any endorsement or recommendation of such products or services by ZUZU . All such information, software products, and services are provided “as is” without warranty of any kind. ZUZU and their respective suppliers disclaim all warranties and conditions that this Website, its servers or any email sent from ZUZU and/or its respective suppliers are free of viruses or other harmful components. ZUZU and its respective suppliers hereby disclaim all warranties and conditions, whether express or implied, with regard to this information, software, products and services, including all implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, compliance with any description, title and non-infringement, including that this Website shall be free from infringement of any copyright, trademark or other intellectual property rights of third parties.”

The hotels and other suppliers utilizing services on this Website are independent contractors and not agents or employees of ZUZU. ZUZU is not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. ZUZU is not liable for any costs, expenses, claims or damages arising out of any services to recover any of the foregoing

In no event shall ZUZU and/or its respective suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with the delay or inability to access, display or use this Website (including, but not limited to,any computer viruses, information, software, linked sites, products and services obtaining through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protection statutes, or otherwise, and even if ZUZU and/or its respective suppliers have been advised of the possibility of such damages.

If, despite the limitation above, ZUZU or its respective suppliers are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the liability of ZUZU and/or its respective suppliers will in no event exceed, in the aggregate, the greater of (a) the service fees you paid to ZUZU in connection with such services(s) on this Website, or (b) One-Hundred Singapore dollars (S$100.00) or the equivalent in local currency. The limitation of liability reflects the allocation of risk between the parties.

The limitations specified in this section will survive and apply even if any limited remedy specified in these Terms of Use is found to have failed of its essential purpose. The limitations of liability provided in these Terms of Use inure to the benefit of ZUZU, and/or its respective suppliers.


You agree to defend and indemnify ZUZU, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

1.your breach of these Terms of Use or the documents referenced herein;
2.your violation of any law or the rights of a third party; or
3.your use of this Website.

Links to third-party sites

This Website may contain hyperlinks to websites operated by parties other than ZUZU. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Software available on this website

Any software that ZUZU makes available to download from this Website (“Software”) or through your mobile application store, is the copyrighted work of ZUZU and/or our respective suppliers. Your use of such Software is governed by the terms of the end user license agreement, if any, which accompanies, or is included with, the Software (“License Agreement”). You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms. For any Software made available for download on this Website not accompanied by a License Agreement, we hereby grant to you, the user, a limited, personal, nonexclusive nontransferable license to download, install and use the Software and/or the Mobile Application for viewing and otherwise using this Website and/or accessing the content and information available within the Mobile Application (including, without limitation, price and availability of travel services) in accordance with these Terms of Use and for no other purpose.

Please note that all Software, including, without limitation, all HTML code and Active X controls contained on this Website, is owned by ZUZU and/or its respective suppliers, and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.


Your mobile device must be connected to the internet for the Mobile Application to function correctly. You are responsible for making all arrangements necessary for your device to have internet connectivity and are responsible for all sums your service provider may charge you arising out of the Mobile Application transmitting and receiving data (including but not limited to data roaming charges). As further described in our Privacy Policy, the Mobile Application will automatically transfer a small amount of data as part of its normal operation, including how you use the Mobile Application, which Content you access, and technical errors or problems which the Application may encounter while being used. By using the Mobile Application, you acknowledge, agree and consent to the automatic collection of this information.

Currency converter

In calculating financial amounts we have the right to round up a nominal amount for each line item to account for variances in the way we and our Suppliers handle currency conversions.

If a currency converter is available on this Website, the following terms and conditions apply: Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. The information supplied by this application is believed to be accurate, but ZUZU, and/or its respective suppliers do not warrant or guarantee such accuracy. When using this information for any financial purpose, we advise you to consult a qualified professional to verify the accuracy of the currency rates. We do not authorize the use of this information for any purpose other than your personal use and you are expressly prohibited from the resale, redistribution, and use of this information for commercial purposes.

Copyright and trademark notices

All contents of this Website are © 2020 ZUZU Hospitality. All rights reserved.

Logos and product and company names mentioned herein may be the trademarks of their respective owners. ZUZU is not responsible for content on websites operated by parties other than the sites owned and operated by ZUZU.

If you are aware of an infringement of our brand, please let us know by emailing us at [email protected].

Account termination

In accordance with the Copyright Act (Cap. 63), and other applicable laws, ZUZU has adopted a policy of terminating, in appropriate circumstances and at ZUZU’s sole discretion, account holders who are deemed to be repeat infringers. ZUZU may also, at its sole discretion, limit access to the Website and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement. If you believe that an account holder or subscriber is a repeat infringer, please provide information sufficient for us to verify that the account holder or subscriber is a repeat infringer when filing your notice.

Notice on infringing material

If you believe in good faith that materials hosted by us infringe your copyright, you (or your agent) may send us by email a written notice that includes the following information. Please note that we will not process your complaint if it is not properly filled out or is incomplete. The making of any false statements in your notice may constitute an offence under the Copyright Act (Cap. 63) and/or other applicable laws, and may expose you to liability for damages.

1.A clear identification of the copyrighted work you claim was infringed.
2.A clear identification of the material you claim is infringing on the Website, including the online location of that material, such as a link to the infringing material, or identification of the means by which we are alleged to have referred or linked a user to that infringing material.
3.Your name, address, email address and telephone number.
4.If you are acting on behalf of a copyright owner or exclusive licensee, the name and address of that copyright owner or exclusive licensee.
5.If you are not resident in Singapore, your address for service in Singapore.
6.A statement that you are, or are authorized to act on behalf of, the owner or exclusive licensee of the copyright in the work identified above.
7.A statement that you have a good faith belief that the material that is claimed as infringing copyright is not authorized by the copyright owner, its agent, or the law, and is an infringing copy of the copyright work identified above.
8.A statement that you wish us to remove or disable access to the infringing material.
9.A statement that the information in the notification is accurate.
10.A statement that you submit to the jurisdiction of the courts in Singapore for the purposes of any proceedings relating to the submission and content of the notification.
11.Your signature.

Notices with respect to this Website should be sent to us at the following email address: ZUZU Hospitality.

Email address: [email protected]

Attn: Head of Legal

Counter notices

If material you have posted has been taken down, we will take reasonable steps to notify you of this within a reasonable time, and to provide you with a copy of the notification on which we acted. In response, you may file a counter-notification by email that sets forth the items specified below. You may want to seek legal counsel prior to doing so. The making of any false statements in your notice may constitute an offence under the Copyright Act (Cap. 63) and/or other applicable laws, and may expose you to liability for damages. Please include the following details in your counter-notification:

1.Identification of the specific content that was removed or disabled and the location where that content appeared on the Website before it was removed or disabled. Please provide the URL address if possible.
2.Your name, address, telephone number and email address.
3.If you are not resident in Singapore, your address for service in Singapore.
4.A statement that you have a good faith belief that the material that is claimed as infringing copyright was removed, or access to that material was disabled, as a result of mistake or misidentification, or that that material does not infringe any copyright.
5.A statement that the information in the counter-notification is accurate.
6.A statement that you submit to the jurisdiction of the courts in Singapore for the purposes of any proceedings relating to the material that was removed or disabled, and any proceedings relating to the submission and content of the counter-notification.
7.Your signature.

Notices with respect to this Website should be sent to us at the following email address: ZUZU Hospitality.

Email address: [email protected]

Attn: Head of Legal

Patent notices

One or more patents owned by ZUZU may apply to the Website and to the features and services accessible via the Website. Portions of this Website operate under the license of one or more patents. Other patents are pending.


Your use of mapping available on this Website is governed by the Google Terms of Use and Google Privacy Statement. Google reserve the right to change their Terms of Use and Privacy Statements at any time, at their sole discretion. Please click here for additional information:


This Agreement is governed by the laws of Singapore. You hereby consent to the exclusive jurisdiction and venue of courts in Singapore, in all disputes arising out of or relating to the use of this Website. Use of this Website is unauthorized in any jurisdiction that does not give effect to all provisions of this Agreement, including, without limitation, this paragraph.

You agree that no joint venture, partnership, or employment relationship exists between you and ZUZU as a result of the Agreement or use of this Website.

Our performance of the Agreement is subject to existing laws and legal process, and nothing contained in the Agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of this Website or information provided to or gathered by us with respect to such use. To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to your access or use of this Website within two (2) years from the date on which such claim or action arose or accrued or such claim or cause of action will be irrevocably waived. If any part of the Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of the Agreement at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.

The Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and ZUZU with respect to this Website, our services and your dealings and relationships with us, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us. A printed version of the Agreement and of any notice given in electronic form shall be admissible in judicial or other administrative proceedings to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Fictitious names of companies, products, people, characters, and/or data mentioned on this Website are not intended to represent any real individual, company, product, or event.

You may not assign, convey, or delegate your rights, duties or obligations hereunder.

Other than the customer and ZUZU, no other person has any rights under the Contracts (Rights of Third Parties) Act (Chapter 53B of Singapore) to enforce any term of the Agreement, however, ZUZU shall be entitled to enforce the disclaimers and limitations of liability set out in the Agreement. Any rights not expressly granted herein are reserved.

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